Frequently Asked Questions
Everything you need to know about shopping for your furry friends.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout if you need your pet supplies sooner.
What is your return policy for pet accessories?
We offer a 30-day return policy for most unused and unopened items. Please note that for hygiene reasons, certain products like pet beds and treats cannot be returned once opened.
Do you offer international shipping?
Currently, House of Paws Pet Boutique ships to customers within the United States and Canada. We are working on expanding to more countries soon.
How can I track my package?
Once your order ships, you will receive an email notification with a tracking number and a link to the carrier's website to monitor your delivery.
Are the materials used in your toys safe for heavy chewers?
We prioritize safety and source high-quality, non-toxic materials. While no toy is indestructible, we categorize our toys by durability to help you find the best match for your pet's chewing habits.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.