Returns & Exchanges

At House of Paws Pet Boutique, we want you and your furry friends to be completely satisfied with your purchase. If a product isn't the perfect fit, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Check Eligibility

  Ensure your items are unused, in their original packaging, and free of pet hair or odors to qualify for a full refund.

• 2.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 3.
  Pack and Ship

  Securely package the items and attach the prepaid shipping label provided via email, then drop it off at any authorized shipping location.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.